Common mistakes & fixes
If something doesn’t work, it’s almost always one of these.
The Save button won’t work / a red list appeared
Section titled “The Save button won’t work / a red list appeared”BUZ is telling you a required box is empty. The red list names each one. Fix: fill in a name, Branch, Customer Group, a Sales rep and a Date, then press Save again.
I can’t see a rep’s appointments
Section titled “I can’t see a rep’s appointments”Their tick-box in the side panel is probably un-ticked, which hides them. Fix: tick their name again in the “Sales reps” list on the left. Nothing was deleted.
My phone opened My Day but I wanted the full calendar
Section titled “My phone opened My Day but I wanted the full calendar”On a phone, BUZ shows My Day on purpose because the calendar is hard to use on a small screen.
Fix: tap the calendar button at the top-right of My Day, or add ?desktop=1 to the web address.
It says this might be a returning customer
Section titled “It says this might be a returning customer”Good — BUZ found someone with the same phone, email or name, to stop duplicates. Fix: click Details to check. If it’s them, click Use; if not, click the × and carry on.
No reps are being suggested
Section titled “No reps are being suggested”BUZ needs an address to work out who’s nearby. Fix: enter the install address (pick it from the drop-down), add the products and a date, then click Suggest reps.
A “clash” warning appeared on the time
Section titled “A “clash” warning appeared on the time”That rep already has something at that time. It’s only a heads-up, not a block. Fix: pick a different time, or book anyway if a double-up is fine.
The map is empty or shows straight lines, not roads
Section titled “The map is empty or shows straight lines, not roads”The map needs saved addresses, and road routes need a setting turned on by your office. Fix: make sure customers have real addresses; ask your manager to enable maps/directions. Pins still work meanwhile.
I closed the form by accident — did I lose everything?
Section titled “I closed the form by accident — did I lose everything?”No. BUZ auto-saves a draft every few seconds. Fix: open a new appointment and look under the Drafts menu at the top.
I deleted an appointment by mistake
Section titled “I deleted an appointment by mistake”Deleting asks you to confirm first, so it’s hard to do by accident — but if it’s gone, it’s gone. Fix: re-create it with New Appointment. Next time, move or edit instead of deleting.
Installer/dispatch jobs aren’t showing
Section titled “Installer/dispatch jobs aren’t showing”A yellow warning bar appears when the installer system can’t be reached. Your lead appointments still show fine. Fix: this one is for your office/IT. Nothing you did is wrong.